At GoGlobal, customer satisfaction is our priority. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded for both online and in-store purchases.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is defective or damaged upon delivery
• You received the wrong item
• The product is unused, in original condition, and in original packaging

Return requests must be made within 7 days of receiving the product (or purchase date for in-store purchases), unless otherwise stated.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

• Software, licenses, or digital products
• Clearance or discounted items
• Products damaged due to misuse, mishandling, or physical damage
• Items without original packaging, accessories, or invoice

3. Return Process

To initiate a return:

1. Contact our support team within the eligible return period
2. Provide your order number or purchase invoice
3. Share a clear description and images (if applicable) of the issue
4. Wait for return approval and instructions

Unauthorized returns may not be accepted.

4. Refund Policy

• Refunds are processed only after the returned product is received and inspected
• Approved refunds will be issued using the original payment method
• Processing time may take 5–10 business days, depending on the payment provider

Shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

• Exchanges are subject to product availability
• If the replacement item is unavailable, a refund or store credit may be offered
• Price differences may apply when exchanging products

6. Warranty Claims

Some products may be covered under manufacturer warranty. In such cases:

• Warranty terms are governed by the manufacturer
• GoGlobal may assist in the warranty claim process, where applicable

Warranty does not cover physical damage, water damage, or unauthorized repairs.

7. In-Store Purchases

• Returns or exchanges for in-store purchases must be made at our physical location
• Original receipt is required
• Store policies apply as communicated at the time of purchase

8. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake
• We recommend using a trackable shipping service for returns

GoGlobal is not responsible for lost or damaged return shipments.

9. Policy Changes

GoGlobal reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Updates will be posted on this page.

10. Contact Us

For any questions regarding refunds or returns, please contact us:

Phone:
0306 4948300 | 0300 4218392

Email:
goglobaltradets@gmail.com

Address:
Shop No. 62, 3rd Floor, Hafeez Center, Lahore, Pakistan